At Alpine Blinds & More Inc. (“Alpine Blinds”, “we”, “our”, or “us”), your privacy matters. Whether you’re requesting a quote, booking an in-home measurement, or simply browsing our website, we are committed to protecting the personal information you entrust to us.

This policy explains what information we collect, how we use it, and the choices you have — all in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws. By using our website or providing us with your personal information, you consent to the practices described below.

Information We Collect

We collect only the information we need to design, manufacture, and install your window coverings. Depending on how you work with us, this may include:

• Your name and contact details (address, email, and telephone number)
• Project details related to your window covering needs
• Photographs or measurements you provide
• Appointment and communication records
• Payment information necessary to complete transactions

During in-home consultations, our team will also take the measurements required to manufacture and install your window coverings.

How We Use Your Information

Your information is used solely to serve you and operate our business. In practice, that means:

• Preparing quotes and estimates
• Scheduling consultations and installations
• Processing, fulfilling, and delivering your orders
• Processing payments
• Keeping in touch about your project
• Providing warranty and after-sale support
• Maintaining your records for future service needs
• Meeting our legal, accounting, and regulatory obligations

We never sell, rent, or trade your personal information.

Payment Information

We accept a range of payment methods for your convenience — cash, debit, credit card, Electronic Funds Transfer (EFT), e-Transfer, wire transfer, and cheque. Payment details are collected only as needed to process your transaction.

For repeat commercial customers who authorize recurring credit card payments, a paper record of card information may be securely stored in a physical customer file. Alpine Blinds does not store credit card information electronically.

Payments processed through financial institutions or third-party providers are subject to those providers’ own privacy and security policies.

When We Share Information

We share personal information only when it is necessary to complete your project or when the law requires it. This may include:

• Product manufacturers, for order fulfillment
• Shipping and delivery providers
• Installation or service partners, when required
• Accounting, legal, or professional advisors
• Government or regulatory authorities, where required by law

Every third party we work with is expected to handle your information in a manner consistent with applicable privacy laws.

Website & Technical Information

Like most websites, ours may automatically collect limited technical information when you visit — such as your IP address, browser and device type, the pages you view, and the time and date of your visit. We use this information to improve the performance, security, and experience of our website.

Cookies & Analytics

Our website may use cookies or similar technologies to support basic functionality and help us understand how visitors interact with our site. You can disable cookies through your browser settings, though some features may not function properly as a result.

Social Media

We maintain business accounts on platforms such as Facebook and Instagram. Any information you share with us through these platforms is also governed by their own privacy policies, and we are not responsible for the privacy practices of those third-party platforms.

Third-Party Service Providers

We rely on a small number of trusted providers to run our business:

• Microsoft 365 — email and business communications
• Solatech — quotations, ordering, and project management
• Meta — Facebook and Instagram business pages and advertising

These providers may store or process data outside of our direct control and maintain their own privacy and security policies.

How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from loss, theft, unauthorized access, disclosure, or misuse — including secure office and filing practices, password-protected systems, restricted employee access, and locked storage for physical records containing sensitive data.

While no method of storage or transmission is completely secure, we take every reasonable step to keep your information safe.

How Long We Keep It

We retain personal information only as long as necessary to provide ongoing service, honour warranties, maintain your order history for future reference, and comply with legal, tax, and accounting obligations. When your information is no longer required, it is securely destroyed or permanently deleted.

Your Access & Choices

You may request access to the personal information we hold about you, or ask us to correct anything you believe is inaccurate or incomplete. Simply reach out using the contact details below — we may ask you to verify your identity before granting access.

Your Consent

By contacting Alpine Blinds, requesting a quote, placing an order, scheduling a service, or otherwise providing personal information, you consent to the collection, use, and disclosure of your information as outlined in this policy. You may withdraw your consent at any time, subject to legal, contractual, or operational restrictions and reasonable notice.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will always be posted on this page with a revised effective date.

Contact Us

Questions, concerns, or requests about this policy or your personal information? We’re happy to help.

Alpine Blinds & More Inc. 1211 38 Avenue NE Calgary, Alberta T2E 6M2

Email: info@alpineblindsandmore.ca Phone: 587-997-2627